Refund Policy

Cancellations/change of date

• all cancellations/changes must be received in writing.
• if you cancel your order prior to 3 days out from delivery/pick up, a full refund will be provided to you.
• if an order is cancelled within 3 days prior to the delivery/pick up, then the full payment will be forfeited.
• however, if Cake Me Up Narrabeen have to cancel the order with you for any particular reason due to health, family or situations out of our control, a full refund will be provided to you.

Please be mindful, many hours go into the creation of a cake. Quite often the sugar/fondant work is created in advance. With personalised cakes / toppers, we often order these well beforehand as well.