Terms and Conditions
By accepting this cake agreement or paying the price, you agree to be subject to these terms and conditions.
Please read the following terms and conditions carefully before placing your order with Cake Me Up Narrabeen.
By using the Cake Me Up Narrabeen service, you agree to be bound by these terms and conditions.
We reserve the right to refuse the sale of goods or services or to cancel an order under certain circumstances.
Please be aware that all photographs taken of your cakes prior to delivery/ pick up remain property of Cake Me Up Narrabeen.
Confirmation of orders
Please ensure all contact details, personal information, spelling of names, design requirements, delivery & collection details and any requested changes have been properly documented on your cake confirmation. Cake Me Up Narrabeen via email immediately of any errors.
Changes
We ask that all changes are made prior to the 3 day cut off period. Thank you for your understanding.
Quality
- At Cake Me Up Narrabeen we pride ourselves on the quality of our products and services.
- All our ingredients are of the highest quality. All cakes are made in premises in which nuts are used, every effort is taken to keep ingredients separate however cakes may contain traces of nuts.
- It is important to remember that cakes are a perishable and delicate product.
- Our aim is to provide only the freshest and highest quality cakes to our customers.
Storage
Fondant (the soft icing covering the cake) is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferable in the box they were supplied in. Refrigeration may cause colours to run/bleed. Please keep all cakes and figurines out of direct sunlight. Failure to store the cake correctly may result in colours fading, cracks or melting.
Damage
If for some reason the cake has been damaged when it has left our premises (whilst in your care), or after delivery to the venue / you, then we take no responsibility. However, if you request an emergency call-out, we will endeavour to restore the cake to its original presentation, at an agreed call-out fee.
Photographs
Cake Me Up Narrabeen reserves the right to take and use photographs of your cake(s) and desserts, before, during and after set up, to use for marketing, advertising, and promotional purposes, without compensation to you.
Variations from pictured items
Please understand if a picture/image is supplied, then in some cases it may be necessary to change a colour or vary a product from the picture as certain items may be unavailable from time to time. We are not copy cat decorators, and can only try to replicate what we can, within our limits.
Where items are provided on cakes (plastic figures, toys or handmade sugared items) they are strictly provided as decorations on a cake, and it is advised that these are not consumed. Some figurines and decorations may contain wire or toothpicks which are dangerous if consumed.
Disclosure of Information
Cake Me Up Narrabeen will not disclose any personal information such as your name, address, email or telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information.
Furthermore, under no circumstances will cake me up narrabeen sell or receive payments or services for disclosing customer’s personal information to any partner or external company.
Agreement to Terms & Conditions
By proceeding with a purchase you are in agreement with our terms and conditions as stated above.